An issue with the phone system at the Taos County Administrative offices is nearing a long-term fix.
The problem with the phone system began Feb. 13, but it will likely be “at least another week” before the county’s phones are up and running again, said Herb Medina, management information systems director, in a Monday (March 4) interview.
The problem started when an electrical surge “fried” the back-up battery connected with the phone server, he said.
Taos County had already budgeted the funds to replace the entire phone system this fiscal year, but the prolonged outage has forced administrators to act more quickly to replace equipment that was already at the end of its useful life.
As of now, calls for Taos County employees and departments can be directed to the main line at (575) 737-6300. Email addresses for various employees and departments are also listed on the county’s website.
The cost of overhauling the system, including 190 new phones, is roughly $20,000, said Taos County Manager Brent Jaramillo.
The county is transitioning from its more traditional, Cisco-provided phone system to one by Nextiva that relies on the county’s internet connection via Taos Net, said Medina.
County employees are still able to make outgoing calls.
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