Opinion: Perfect experience at Holy Cross Medical Center thanks to staff

By Patricia Akers, Taos
Posted 6/6/19

Whether you are familiar or not with Holy Cross Medical Center in Taos, this editorial is worth the read.On May 2, 2019 a neighbor was kind enough to take me to emergency at Holy Cross after two …

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Opinion: Perfect experience at Holy Cross Medical Center thanks to staff

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Whether you are familiar or not with Holy Cross Medical Center in Taos, this editorial is worth the read.

On May 2, 2019 a neighbor was kind enough to take me to emergency at Holy Cross after two weeks of painful coughing and loss of strength and appetite. The chest X-rays performed revealed a serious case of pneumonia and I was promptly admitted for care and treatment. I should add that I have celebrated my 60th birthday at least 10 times and although I consider myself fairly healthy, this was not my first experience with a medical facility and hospital staff.

There are not enough positive adjectives to describe the care, compassion and connection experienced during my four-day stay at Holy Cross. Everyone with whom I interacted including doctors, nurses, nurse assistants, respiratory therapists, phlebotomists, technicians, kitchen staff, housekeeping and three interns with their instructor were attentive, knowledgeable, loving and absolutely remarkable.

The gentleness of skilled phlebotomists, detailed explanations of treatment in layman terms, immediate response with every request, delicious cuisine dispelling what you've heard about "hospital food" and always ensuring my comfort were perfect.

From the first friendly face in admissions to the last who escorted me when released, the patience and empathy demonstrated were appreciated more than words can express. As a recipient of the care provided by everyone at Holy Cross, [I am sure you can] trust that you or a loved one will be in excellent, professional hands should a medical need arise.

Thank you all!

Patricia Akers lives in Taos.

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