Holy Cross recognized for service quality

By John Miller
jmiller@taosnews.com
Posted 2/10/20

The Centers for Medicare and Medicaid Services recently awarded Holy Cross Medical Center a four-star rating for the hospital’s service to Medicare beneficiaries, marking a full-step improvement over the facility’s prior rating of three stars.

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Holy Cross recognized for service quality

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The Centers for Medicare and Medicaid Services recently awarded Holy Cross Medical Center a four-star rating for the hospital’s service to Medicare beneficiaries, marking a full-step improvement over the facility’s prior rating of three stars.

“We are pleased with our four-star rating,” said Bill Patten, chief executive officer at Holy Cross. “We have actively been striving toward improvements and this rating speaks to those efforts.”

The federal agency awards a rating from one to five stars by assessing seven separate areas of service quality at hospitals throughout the United States: mortality, safety of care, readmission, patient experience, effectiveness of care, timeliness of care and efficient use of medical imaging.

Holy Cross was last awarded a five-star rating by the agency in 2017, and in 2018 received a three-star rating.

“The lower rating we received in 2018 was directly related to the difficulties we encountered when we converted to a critical access hospital and [implemented our] new electronic medical record [system],” said Sue Romansky, vice president of quality at Holy Cross.

Since then, administrators at the hospital have worked to improve the organization’s cash position – going from around six days worth of payroll on hand at one point in 2018, to now having between 15-20 days worth of cash on hand.

Despite improvements, however, Holy Cross board members approached the Taos County Commission last fall to request additional mill levy support to complete a capital improvement plan, account for unforeseen expenses and meet rising salary costs – all elements that stand to impact the quality of care a health care facility can offer.

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